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Frequently Asked Questions

E-books & More FAQs

General Questions

Axis 360 (e-books & audiobooks)

Flipster (e-magazines)

Freegal Music

Hoopla (movies, music, e-books, & audiobooks)

Kanopy (movies)

Overdrive (e-books, e-magazines)

PressReader

Publisher Restrictions

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General Questions

Why do I have to wait for an e-book? , collapsed

I see a title available in the library catalog, but when I click through to borrow it, it disappears. Why is that? , collapsed

Do you have a guide for devices or formats? , collapsed

Can I suggest e-book, downloadable audiobook, or e-magazine purchases? , collapsed

Getting Started

Getting started: Axis 360 on smartphone or tablet , collapsed

Getting started: Axis 360 on a PC or Mac , collapsed

Getting started: Axis 360 on an e-reader (non-tablet) , collapsed

Getting started: Flipster on a PC or Mac , collapsed

Getting started: Flipster on a smartphone or tablet , collapsed

Getting started: Freegal on a smartphone or tablet , collapsed

Getting started: Freegal on a PC or Mac , collapsed

Getting started: Hoopla on a TV , collapsed

Getting started: Hoopla on a PC or Mac , collapsed

Getting started: Hoopla on a smartphone or tablet , collapsed

Getting started: Kanopy on a TV , collapsed

Getting started: Kanopy on a smartphone or tablet , collapsed

Getting started: Kanopy on a PC or Mac , collapsed

Getting started: OverDrive (classic) on a smartphone or tablet , collapsed

Getting started: Libby App (OverDrive) on smartphone or tablet , collapsed

Getting started: OverDrive on a PC or Mac , collapsed

Getting started: OverDrive e-books on a Kindle e-reader (non-tablet) , collapsed

Getting started: OverDrive on an e-reader (non-tablet) , collapsed

Getting started: PressReader on a smartphone or tablet , collapsed

Getting Started: PressReader on a PC or Mac , collapsed

Axis 360 (e-books & audiobooks)

Getting started: Axis 360 on smartphone or tablet , collapsed

Getting started: Axis 360 on a PC or Mac , collapsed

Getting started: Axis 360 on an e-reader (non-tablet) , collapsed

Will Axis 360 work on my device? , collapsed

What is the difference between e-book formats in Axis 360? , collapsed

Can I read/listen to my Axis 360 book offline, when I do not have wireless access? , collapsed

Am I able to suspend my Axis 360 holds? , collapsed

How do I return an Axis 360 e-book or audiobook early? , collapsed

How many e-content loans and holds can I have at one time? , collapsed

How do I renew e-content? , collapsed

What can I do with e-content in the library catalog, my library account, and my borrowing history? , collapsed

The Axis 360 app is acting weird and/or crashing. What do I do? , collapsed

Where can I get more help with Axis 360? , collapsed

This audiobook talks about supplemental PDF content. How can I access that? , collapsed

What happened to RBdigital? , collapsed

What do I do if Axis 360 tells me I have reached the maximum number of devices? , collapsed

Why is the Axis 360 Android/Kindle Fire app asking for all these permissions? , collapsed

Flipster (e-magazines)

Getting started: Flipster on a PC or Mac , collapsed

Getting started: Flipster on a smartphone or tablet , collapsed

Can I read my Flipster magazines offline, when I do not have wireless access? , collapsed

Will Flipster work on my device? , collapsed

How many e-content loans and holds can I have at one time? , collapsed

What can I do with e-content in the library catalog, my library account, and my borrowing history? , collapsed

Where can I get more help with Flipster? , collapsed

Freegal Music

Getting started: Freegal on a smartphone or tablet , collapsed

Getting started: Freegal on a PC or Mac , collapsed

How many e-content loans and holds can I have at one time? , collapsed

Hoopla (movies, music, e-books, & audiobooks)

Getting started: Hoopla on a TV , collapsed

Getting started: Hoopla on a PC or Mac , collapsed

Getting started: Hoopla on a smartphone or tablet , collapsed

How do I return a Hoopla checkout early? , collapsed

Will Hoopla work on my device? , collapsed

Can I read/watch/listen to my Hoopla titles offline, when I do not have wireless access? , collapsed

Why does Hoopla tell me, "Our daily lending limit has been reached?" , collapsed

What does it mean when Hoopla says my login is not valid, but when I try to register again, it says my card is already in use? , collapsed

What does it mean when Hoopla says my library card is expired? , collapsed

What does it mean when Hoopla says, "Sorry, but our lending policy does not allow you to register for Hoopla/borrow this title?" , collapsed

How many e-content loans and holds can I have at one time? , collapsed

How do I renew e-content? , collapsed

The Hoopla app is acting weird and/or crashing. What do I do? , collapsed

What can I do with e-content in the library catalog, my library account, and my borrowing history? , collapsed

Can I listen to Hoopla audio with Alexa? , collapsed

Where can I get more help with Hoopla? , collapsed

How do I troubleshoot Hoopla audiobook and movie problems on my Mac? , collapsed

This audiobook talks about supplemental PDF content. How can I access that? , collapsed

The catalog says a title is available in Hoopla, but when I try to borrow it, it tells me it is not available. Why is this? , collapsed

Kanopy (movies)

Getting started: Kanopy on a TV , collapsed

Getting started: Kanopy on a smartphone or tablet , collapsed