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: Mobile App FAQs
General Questions
Does JCPL have an
app?
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Where do I get the MyJCPL mobile
app?
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How do I check out with the MyJCPL mobile
app?
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What can I do with the mobile
app?
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Is it possible to be logged into multiple accounts (e.g. several family members) in the
app?
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this Answer
How do I log into the mobile
app?
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this Answer
What if it looks like something checked out, but the item says it is still in my Holds
list?
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this Answer
What if nothing happens when I point my phone’s camera at the
barcode?
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this Answer
Can I check out my Prospector or Mobius holds, or Interlibrary Loans with the
app?
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this Answer
What devices are compatible with MyJCPL barcode
checkout?
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this Answer
Why was I logged out of my account on one
device?
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this Answer
How do I access my library card number in the MyJCPL mobile
app?
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this Answer
When I use the ISBN scan feature, it tells me No Direct Matches Found. What does that
mean?
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this Answer
Can I accidentally check out a box of cereal (with its
barcode)?
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Why won’t barcode checkout work for
me?
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What if the ISBN barcode is near the JCPL
barcode?
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How do I use more than one library account in the MyJCPL mobile
app?
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Is it possible to do a title/author search, or an advanced search or access Prospector in the
app?
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this Answer
Does the app require wifi or cellular
data?
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