Frequently Asked Questions

Mobile App FAQs

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• General Questions

  Does JCPL have an app? , collapsed

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  Where do I get the MyJCPL mobile app? , collapsed

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  How do I check out with the MyJCPL mobile app? , collapsed

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  What can I do with the mobile app? , collapsed

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  Is it possible to be logged into multiple accounts (e.g. several family members) in the app? , collapsed

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  How do I log into the mobile app? , collapsed

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  What if it looks like something checked out, but the item says it is still in my Holds list? , collapsed

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  What if nothing happens when I point my phone’s camera at the barcode? , collapsed

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  Can I check out my Prospector or Mobius holds, or Interlibrary Loans with the app? , collapsed

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  What devices are compatible with MyJCPL barcode checkout? , collapsed

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  Why was I logged out of my account on one device? , collapsed

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  How do I access my library card number in the MyJCPL mobile app? , collapsed

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  When I use the ISBN scan feature, it tells me No Direct Matches Found. What does that mean? , collapsed

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  Can I accidentally check out a box of cereal (with its barcode)? , collapsed

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  Why won’t barcode checkout work for me? , collapsed

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  What if the ISBN barcode is near the JCPL barcode? , collapsed

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  How do I use more than one library account in the MyJCPL mobile app? , collapsed

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  Is it possible to do a title/author search, or an advanced search or access Prospector in the app? , collapsed

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  Does the app require wifi or cellular data? , collapsed

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