Curbside Service FAQs

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• General Questions

  What is curbside pickup? , collapsed

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  How will curbside service work? , collapsed

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  Is curbside service safe? , collapsed

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  What if I have holds at multiple locations? , collapsed

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  What if I’m picking up holds for multiple people? , collapsed

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  What if I don’t know my library card number? , collapsed

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  What if I don’t have a car/can’t drive/would rather walk/bike? , collapsed

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  How long will my item stay on the hold shelf if I miss my curbside appointment/or don’t want to use curbside? , collapsed

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  If I don’t want to use curbside, is there another way to pick my hold? , collapsed

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  Should I make an appointment for each of my holds? , collapsed

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  What if I don’t have a mobile phone? , collapsed

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  What if all the parking spaces are full? , collapsed

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  Can I get my on-hold items from Conifer Library? , collapsed

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  I returned my item – why is it still not checked in? , collapsed

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  When will full re-opening happen? , collapsed

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  Why isn’t my location included in curbside service? , collapsed

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  Can I place new holds with staff while I’m picking up materials? , collapsed

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  Why did some libraries open for curbside holds pick-up and returns before others? , collapsed

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  I have returned all my items – why do some still show up on my account? , collapsed

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  Can I just swing by and pick up my stuff without making an appointment? , collapsed

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  Can I return my items when I am picking up my materials? , collapsed

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  Can I get items from other libraries transferred to mine right now? , collapsed

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