Curbside and Walk-in Services FAQs

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• General Questions

  What is curbside pickup? , collapsed

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  How does curbside service work? , collapsed

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  What if I have holds at multiple locations? , collapsed

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  What if I’m picking up holds for multiple people? , collapsed

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  What if I don’t know my library card number? , collapsed

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  What if I don’t have a car/can’t drive/would rather walk/bike? , collapsed

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  How long will my item stay on the hold shelf for curbside pickup? , collapsed

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  What if I don’t have a mobile phone? , collapsed

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  What if all the parking spaces are full? , collapsed

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  Can I get my on-hold items from Conifer Library? , collapsed

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  I returned my item – why is it still not checked in? , collapsed

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  When will full re-opening happen? , collapsed

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  Why isn’t my location included in curbside service? , collapsed

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  Can I place new holds with staff while I’m picking up materials? , collapsed

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  I have returned all my items – why do some still show up on my account? , collapsed

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  Can I return my items when I am picking up my materials? , collapsed

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  Why are you opening the buildings now? Is it safe? , collapsed

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  Which locations can I enter and what are the current hours? , collapsed

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  Will there be special hours for more vulnerable individuals? , collapsed

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  Why is there a break in the middle of the day? , collapsed

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  Are there any limits to enter? , collapsed

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  Do I have to wear a mask to enter the library? , collapsed

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  How often will the library be cleaned? , collapsed

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  Is everything available? , collapsed

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  What is JCPL doing to keep patrons safe? , collapsed

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  Can I return my materials inside now? Does this include oversized items? , collapsed

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  Can I pick up my holds in the library and use self-checkout? , collapsed

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  Can I use the drive-through book drop? , collapsed

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  Can I drop off my donations? , collapsed

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  Why can't I place more than one magazine issue on hold? , collapsed

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  Is curbside holds pickup available at the Ken Caryl Bookmobile stop? , collapsed

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  Can I get items from other libraries transferred to mine right now? , collapsed

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