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General Questions
Why did the Arvada Library
close?
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Does JCPL have an
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What is the phone number for the
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What is curbside
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What does "self-service"
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What is the Express
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Where do I get the MyJCPL mobile
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How can I order more than one copy of a
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How does curbside service
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I'm having trouble logging in/registering for the Summer Challenge. What do I
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How do I use the Lending
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How do I use the Holds
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Do you have an app for the Library Summer
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Getting started: Axis 360 on a smartphone or
tablet
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My library card is expiring. How do I renew it
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How do I renew my
checkouts?
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How many visitors does my Culture Pass
admit?
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How do I reserve a Culture
Pass?
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What presentation technology is available in your meeting
rooms?
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What is Borrowing History and how do I enable
it?
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account?
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How do I change my privacy
settings?
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What facilities are available in your meeting
rooms?
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If I can keep logging in with my library card number, why do I need to create a
username?
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I already have a library account. Why do I need to
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Why is an online resource asking me to log
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Getting started: Axis 360 on a PC or
Mac
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Getting started: Axis 360 on an e-reader (non-tablet,
non-Kindle)
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Do you have book
groups?
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Do your libraries have
WiFi?
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Can I see a list of new
books?
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Can I see a list of new release
DVDs?
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I can't find what I'm looking for in the catalog. What are my next
steps?
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How long can I check materials out
for?
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What do I do if I lose my library
card?
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How do I check out with the MyJCPL mobile
app?
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Is it safe to visit JCPL locations or use
services?
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What about materials from Arvada Library? Should I be worried about
contamination?
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What can I do with my time in the
Studio?
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Where is the Express Library West Arvada and Returns Bin
located?
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What can I do with the mobile
app?
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Where can I find a Holds
Locker?
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How can I request a set of books on a topic to support
curriculum?
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How can I return items checked out from the Holds
Locker?
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Where is the Colorado State Parks
Pass?
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How does auto-renewal
work?
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Why is my younger child offered two registration options, and nobody else in my family
was?
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How do I add another reader to my account if I didn’t do it when I first
registered?
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What is the difference between e-book formats in Axis
360?
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Where is my Prospector
hold?
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How do I find my
library?
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What are the library
hours?
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My child is 12. Why does my account have different features than her
account?
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What can be
shared?
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What can I do with my library
account?
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What do I do if I’m having trouble logging in, or need help with my
PIN?
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What is a PIN and how does it help with
security?
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Getting started: Flipster on a PC or
Mac
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Getting started: Flipster on a smartphone or
tablet
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How do I register for an
event?
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Can I print/fax/scan from the
library?
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Do you have a way that I can indicate when exactly I would like my hold to
come?
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Is there a way to view a list of movies in the
catalog?
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Can I save a
search?
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Do you send reminders when something is
due?
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Why can't I renew
something?
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How bad was the contamination and exactly in how many places was it
found?
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Why did Jeffco Libraries test for meth in
Arvada?
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Who can use the
studio?
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What are the Express Library
hours?
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Is it possible to be logged into multiple accounts (e.g. several family members) in the
app?
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How do I log into the mobile
app?
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What if I finish my study room reservation
early?
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How many people are allowed in a study room at a
time?
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Who should I contact for help doing research or finding the best resources for a
topic?
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What if I have holds at multiple
locations?
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How do I change my hold or overdue notification
preference?
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Getting started: Freegal on a smartphone or
tablet
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Getting started: Freegal on a PC or
Mac
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I made a mistake with logging. How do I fix
it?
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What is Culture
Pass?
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How do I place a hold on a certain season of a TV
show?
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What could happen if someone gained access to my library
account?
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Which story time should I bring my child
to?
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Do you loan out
technology?
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Why can’t I Pause a Hold when the title is
available?
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What does Pause a Hold
mean?
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Do you have a way to notify me when my favorite authors have a new
book?
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Can I see a list of titles on
order?
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What if it looks like something checked out, but the item says it is still in my Holds
list?
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What if nothing happens when I point my phone’s camera at the
barcode?
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Can I check out my Prospector or Mobius holds, or Interlibrary Loans with the
app?
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What devices are compatible with MyJCPL barcode
checkout?
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Will additional JCPL locations be tested and/or closed for this
issue?
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How many people can use the Studio at the same
time?
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How do I enter the Express Library once I’ve
registered?
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What are the requirements for using the Express
Library?
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Why was I logged out of my account on one
device?
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How do I access my library card number in the MyJCPL mobile
app?
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Will dry erase markers, computer cords, remote controls, etc. be available in study
rooms?
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What safety precautions are being taken in the study
rooms?
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How do I place a hold in
Prospector?
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What if I’m picking up holds for multiple
people?
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Getting started: Hoopla on a
TV
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Do I have to return my checkouts to the same library I got them
from?
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How do I change my hold pickup location or enable single click
holds?
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How do I see where my school is positioned in the school
contest?
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What is Share a Reader or Share
Code?
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Is there a LinkedIn Learning
app?
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Can I change my PIN after I’ve created
it?
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Getting started: Hoopla on a PC or
Mac
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Getting started: Hoopla on a smartphone or
tablet
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Do you have a museum pass
program?
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Do you have a microfilm/microfiche
reader?
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What are
Shelves?
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How will I know if my hold is ready for pick
up?
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How many times can I renew a
book?
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Why do I have to wait for an
e-book?
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What steps are you taking to prevent future
contaminations?
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What kind of equipment and software is available in the Belmar Digital Media
Studio?
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What do I need to know about the collection of materials at the Express
Library?
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Why is the Express Library door not
opening?
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How can I get a set of 30 computer-use-only cards to demonstrate online library resources to my
students?
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What happened to
Lynda.com?
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What if I don’t know my library card
number?
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Getting started: Kanopy on a
TV
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Getting started: Kanopy on a smartphone or
tablet
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Getting started: Kanopy on a PC or
Mac
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I want to present my program at the library. How do I let you
know?
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What do you charge for overdue
materials?
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Can I bring in another adult with
me?
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When I use the ISBN scan feature, it tells me No Direct Matches Found. What does that
mean?
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Getting started: Libby on a Kindle Fire
tablet
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Getting started: Libby on a smartphone or
tablet
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What do I do if I am stuck in a sign-in/sign-up loop with
Kanopy?
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What if I don’t have an email
address?
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Getting started: Libby or OverDrive on a PC or
Mac
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Getting started: OverDrive/Libby e-books on a Kindle
e-reader
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Getting started: OverDrive/Libby e-books on an
e-reader
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What do all these Prospector statuses
mean?
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What is interlibrary
loan?
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What is
Mobius?
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What is
Prospector?
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Why does Hoopla tell me, "Our daily lending limit has been
reached?"
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What does it mean when Hoopla says my login is not valid, but when I try to register again, it says my card is already in
use?
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What does it mean when Hoopla says my library card is
expired?
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What does it mean when Hoopla says, "Sorry, but our lending policy does not allow you to register for Hoopla/borrow this
title?"
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What are the security measures in place at the Express
Library?
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Can my underage child use the Express Library on their
own?
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What happened to the classic OverDrive
app?
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How can I help a student reset their pin
number?
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Getting started: PressReader on a smartphone or
tablet
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Getting started: PressReader on a PC or
Mac
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What if all the parking spaces are
full?
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How many e-content loans and holds can I have at one
time?
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How do I renew
e-content?
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Can I pick up Chromebooks laptops, Prospector holds, Mobius holds, or Interlibrary Loans at a Holds
Locker?
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What does it mean when Kanopy tells me my library card number is not
authorized?
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How do I get my computer to remember my card number and
PIN?
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Can I read, listen, or watch my checked out content offline, when I do not have access to WiFi or cellular
service?
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How do I return e-content checkouts
early?
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Will Axis 360, Libby, Flipster, Hoopla, or Kanopy work on my
device?
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What can I do with e-content in the library catalog, my library account, and my borrowing
history?
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Why aren’t e-books, Prospector loans, or interlibrary loans included in my borrowing
history?
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The app is acting weird and/or crashing. What do I
do?
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Can I accidentally check out a box of cereal (with its
barcode)?
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Why won’t barcode checkout work for
me?
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Why are the Axis 360 hold numbers incorrect in my library
account?
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Can I transfer my reading history from OverDrive to
Libby?
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Why do I see an orange page of errors when I try to
renew?
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What if there is a problem, what should I
do?
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A student is applying for a temporary card, but it isn’t working. Why
not?
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Can I place new holds with staff while I’m picking up
materials?
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What is the difference between OverDrive and
Libby?
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Will you let me check out 10 copies of a book so my book club can read it
together?
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Am I able to suspend my holds in Axis 360 or
OverDrive/Libby?
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What if the ISBN barcode is near the JCPL
barcode?
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Is it possible to sync my OverDrive wishlist to
Libby?
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What are Insights &
Badges?
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Can I pick up a Colorado State Parks Pass at the Express
Library?
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Can I pick up Chromebook laptops, Hotspots, Prospector holds, Mobius holds, or Interlibrary Loans at the Express
Library?
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How do I log out of My
Account?
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What happened to
RBdigital?
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I have returned all my items – why do some still show up on my
account?
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Can I return my items when I am picking up my
materials?
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Do I still have to pay for a fine on an item that was on my account prior to the library going fine
free?
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Which materials are fine
free?
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How do I see my interlibrary
loan(s)?
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Why does my borrowing history have entries that say “record no longer
available”?
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What do I do if I have lost or damaged a
book?
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Where can I get more help with e-books,
etc.?
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How do I troubleshoot Hoopla audiobook and movie problems on my
Mac?
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I see a title available in the library catalog, but when I click through to borrow it, it tells me it is not available. Why is
that?
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Why are parts of an e-book or audiobook series missing from the Hoopla
collection?
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What are Playaways, Launchpads, Lucky Days and other
formats?
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Will I learn to use the
equipment?
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Can I connect my personal LinkedIn account with the Library's LinkedIn Learning
account?
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Is the room
soundproof?
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Is a recording option available at any other JCPL
libraries?
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Can I use software not pre-installed on the
computer?
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What level of expertise is needed to
participate?
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How can I store my recording or
projects?
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Can I bring in
equipment?
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Can a child under 14 be in the studio working with an adult if the adult makes the
reservation?
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Do you provide professional recording
help?
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Can I record
music?
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Is it possible to do a title/author search, or an advanced search or access Prospector in the
app?
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Can I reserve a computer at the Express
Library?
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Can I use my digital barcode from the MyJCPL mobile app to enter the Express
Library?
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Does the app require wifi or cellular
data?
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Can I use a Chromebook if I don’t have a Gmail
account?
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What’s a Google Drive or cloud
account?
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Why are you offering these Chromebooks and what are they
for?
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How are the Chromebooks different from the other laptops you
have?
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Are the Chromebooks
secure?
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Is using a Chromebook safe and are the safeguards updated
regularly?
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Is the library monitoring my
use?
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How can I learn to use the
Chromebook?
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Can I do other things with the Chromebook once I have it checked
out?
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What happens if a Chromebook gets broken, stolen, or
lost?
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What happens if a Chromebook doesn’t
work?
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Can I renew a
Chromebook?
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Are there overdue charges if I return a Chromebook
late?
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How do I know when my Chromebook is
due?
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Do I have to return the Chromebook to the same Library location I borrowed it
from?
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Can I put a Chromebook in a book drop or automated return
slot?
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How do I get help with my job
search?
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Where are the Candelas Parkview Holds Locker and Returns Bin
located?
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Why can I not log in to My Account on my
iPhone?
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Do the Libraries accept
donations?
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Can I search, sort, or export my Borrowing History or Completed
Shelf?
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What is my Completed
Shelf?
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What does "[number] remaining of 99 allowed"
mean?
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LinkedIn Learning is asking for a Library ID. What do I
enter?
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Can I extend my hold pick up date for the Holds
Locker?
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I can’t make it to a Holds Locker within the three-day limit. Can I have my holds moved to a Library
location?
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How do I request that the Library purchase a specific
book?
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Who do I contact about issues with Community Shares (shared e-book collection between JCPL and Jeffco
Schools)?
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How do I access the Community Shares e-book collection through my
school?
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How do I get my students connected to e-books through the
Library?
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Does the Library check out laptops or Wi-Fi hotspots to
students?
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How can I help a student access Library materials if they have fines over
$10?
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How do I reset the PIN numbers for my computer-use-only
cards?
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What engaging activities can the Library bring to my
school?
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Who is the local public librarian for my
school?
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Can I volunteer at the
Library?
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PressReader is asking me to subscribe. What should I
do?
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How do I access supplemental PDF content that an audiobook talks
about?
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Where are the Mountain Resource Holds Locker and Returns Bin
located?
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Why might curbside services be
suspended?
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Why is there a blank screen on the Holds
Locker?
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Is curbside holds pickup available at the Ken Caryl Bookmobile
stop?
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What is a list and what would I do with
it?
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You have some of my favorite author’s titles in e-book or downloadable audiobook format. Why don't you have all of
them?
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Why doesn’t JCPL purchase enough e-book or downloadable audiobook copies so there isn’t a lengthy holds
list?
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Why can’t I download all items to my
Paperwhite?
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My print books automatically renew. Why don’t my e-books and downloadable audiobooks do the
same?
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Why doesn’t JCPL have a certain author in e-book or downloadable audio
formats?
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I’m on hold for an e-book or downloadable audiobook, but it looks like the library doesn’t have any copies anymore. What
happened?
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Can I see what is in the Lending Machine before I go
there?
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Can I renew items I checked out from the Lending
Machine?
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How long do Lending Machine items check out
for?
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How many Lending Machine items can I check
out?
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Is there an app for 1000 Books Before Kindergarten
tracking?
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Where are the Ridge Rec Center Holds Locker and Lending Machine
located?
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¿Cómo sabré si el artículo que solicité está listo para
recoger?
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¿Cómo obtengo una tarjeta de la
biblioteca?
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¿Cómo renuevo mis
préstamos?
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¿Cuánto cobran por devolver materiales
vencidos?
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¿Durante cuánto tiempo puedo conservar los
materiales?
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¿Qué puedo hacer con mi cuenta de la
biblioteca?
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¿Cómo registro una
cuenta?
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¿Cómo busco en el
catálogo?
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Do you have a guide for devices or
formats?
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Why do I see more ways to log when I log for my 0-5 year
old?
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Do I have to enter a book title and author every
time?
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What are Top
Picks?
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Can I suggest e-book, downloadable audiobook, or e-magazine
purchases?
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What is 1000 Books Before
Kindergarten?
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When can I enroll my child in 1000 Books Before
Kindergarten?
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How can I enroll in 1000 Books Before
Kindergarten?
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How do I log books for 1000 Books Before
Kindergarten?
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Can we read the same book multiple
times?
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Do books read at Library Story Times count toward 1000 Books Before
Kindergarten?
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How do the prizes work for 1000 Books Before
Kindergarten!?
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What books can we
read?
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What do I do if Axis 360 tells me I have reached the maximum number of
devices?
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