Curbside Services

Normal walk-in service hours have resumed at most locations. Please check our Hours and Locations pages to learn more about walk-in hours and other details for your preferred location. Or, browse below to learn more about our curbside services, including location hours and instructions.

Locations and Services

Service Updates

  • Inclement Weather: The safety of our patrons and our staff is our highest priority. In certain situations, curbside services may be temporarily suspended for inclement weather or dangerous conditions. Please confirm your location is open and what services are available before visiting.
  • Curbside services are not available at Conifer Library.
2020-05 curbside services

Curbside How-To


Step 1: Arrive at Location and Notify Staff

When you arrive, look for a designated curbside pickup space. Call the number on the sign. Let us know you're here and what materials you are here to pickup (holds, printing, tax forms, registration prizes, etc.).

If you don’t have a mobile phone, call 303-235-5275 before you leave home to let us know you’re coming.


Step 2: Prep for Delivery

If you arrive by car, please open your trunk, car door or window. Either stand a safe distance away from others, or remain in your vehicle.


Step 3: Receive Your Items

A staff member will then place your items into your open vehicle as part of our contactless service. Confirm you have all the materials you need and enjoy your items from home!

Please note: Wait times may be longer during peak visitation times. We aim to meet every request as quickly as possible.

Additionally, as all library materials are shared resources, we encourage you to practice good hygiene, including frequent hand washing and other practices recommended by the CDC.

About Curbside Services

Appointment-Free Holds Pickup

When you receive a notice that your items are ready for pickup at your preferred location, simply follow our curbside process to collect them. Holds will remain available for pick up for 7 days.

Contactless Printing

Send your prints from home, then pick up your materials the same day -- no appointment necessary! If using curbside pickup of prints, please plan on paying in cash and using exact change.

FAQs

Browse the FAQs for more detailed information. If you need further assistance, library staff are here to help. Call 303.235.5275 or Ask Us for more information.

  • Curbside pickup is one of the first steps in JCPL’s Gradual Return to In-Person Services. Curbside pickup is contactless, and prioritizes the safety of you and our staff while making physical library materials available.

  • To use our Curbside Service, simply place a hold and select one of the locations offering pickup. When your items are ready, you will receive a “ready for pickup” notification. Once you have received that notification, you can stop by anytime from 9am – 5pm, Monday - Saturday, and 12-5pm on Sundays, to pick up your holds. We will keep your holds on the shelves for 7 days.

    When you arrive to pick up your item(s), please park in a designated curbside spot (or walk up if you don’t have a vehicle), and call the library phone number on the sign. Give staff your name and library card number. Please open your vehicle trunk and stay or get back inside your vehicle. A staff member will then bring your item(s) out to you and place them in your open vehicle. These steps allow us to offer a contactless service that prioritizes the health of our community and staff.

  • You can travel to pick up your holds at more than one location, or you may call 303-235-5275 to have your material moved to a single location.

  • If you wish to pick up holds for multiple people, you will need to provide the library card number for each person.

  • In place of a library card or library card number, your photo ID will be accepted. Staff will check your photo ID through your closed vehicle window. If you are picking up items for another person, you must have their library card number – the IDs of people who are not present will not be accepted.

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