Fines & Fees for Kids

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May 26: The website and catalog will be unavailable 3:00 - 9:00 am due to system maintenance. Classic Catalog will be available during that time: http://sable.jefferson.lib.co.us/

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General Questions

What can I do with my new library account? , collapsed

If I can keep logging in with my library card number, why do I need to create a username? , collapsed

I’m having trouble logging in. What should I do? , collapsed

What do all these Prospector statuses mean? , collapsed

How do I see my interlibrary loan(s)? , collapsed

How do I get my computer to remember my card number and PIN? , collapsed

How do I renew? , collapsed

How do I add a rating or comment? , collapsed

How do I change the address or phone number on my library account? , collapsed

Fines & Fees for Kids

Do I still have to pay for a fine on a kids item that was on my account prior to this change? , collapsed

Why aren't there fines on materials for kids? , collapsed

Which materials for kids are fine free? , collapsed

Shelves and Lists

How can I save a list? , collapsed

What are Shelves? , collapsed

How do I import my lists? , collapsed

Where are my imported lists? , collapsed

Borrowing History

Where is my reading history? Can I search, sort, or export it? , collapsed

Why aren’t e-books, Prospector loans, or interlibrary loans included in my borrowing history? , collapsed

Why does my borrowing history have entries that say “record no longer available”? , collapsed

Why do I not see my e-book/audiobook loans or holds in my library account or in my borrowing history? , collapsed

How do I import my borrowing history? , collapsed

Holds

What does Pause a Hold mean? , collapsed

Why can’t I Pause a Hold when the title is available? , collapsed

Do you have a way that I can indicate when exactly I would like my hold to come? , collapsed

Where is my Prospector hold? , collapsed

How do I place a hold on a certain season of a TV show? , collapsed

Privacy

What can be shared? , collapsed

How do I change my privacy settings? , collapsed

My child is 12. Why does my account have different features than her account? , collapsed

What happens when my child turns 13? , collapsed

Why can’t my child type a username when registering? , collapsed

Can I still check items out if I left my library card at home? , collapsed

Can I change my child's account so that he can add content to this website? , collapsed

Registration

How do I register for an account? , collapsed

I already have a library account. Why do I need to register? , collapsed

Why can’t my child type a username when registering? , collapsed

Do I have to create an account with BiblioCommons? , collapsed

I am having trouble creating a username. What do I do? , collapsed

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