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Personal Identification Numbers (PINs)

Starting July 11, you will need a Personal Identification Number (PIN) and your library card number to access your account. Using a four-digit PIN along with your library card number adds an extra layer of security to your account. If you lose your card or someone obtains your library card number, a PIN helps prevent unauthorized use of your library account. Your information has always been secure, but this change further increases the security of your account. More information about PINs below.

What is a PIN?
What will my PIN be needed for?
Why is the library implementing PINS?
How does a PIN help with security?
Does that mean my information wasn't safe or secure before?
What could happen if someone gained access to my library account?
How do I get a PIN?
What do I do if I forget my PIN?
If I forget it can you just reset it for me?
What if I don’t have an email address?
What if I want to change my PIN after I’ve created it?

What is a PIN?

A Personal Identification Number (PIN) is a four-digit number used when accessing your library account online and in the branch. It provides an extra layer of security.

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What will my PIN be needed for?

Accessing your library account online.

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Why is the library implementing PINS?

PINs help to make your library account more secure.

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How does a PIN help with security?

Using a PIN along with your library card number adds an extra layer of security to your account. If you lose your card or someone obtains your library card number, a PIN helps prevent unauthorized use of your library account.

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Does that mean my information wasn't safe or secure before?

Your information has always been secure, but this change further increases the security of your account.

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What could happen if someone gained access to my library account?

If someone is able to access your library account, they could see your library history, such as what items you have checked out or on hold, your personal contact information like name and phone number and they could check out items to your account and not return them, resulting in fines and being billed for these items.

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How do I get a PIN?

When PINs are implemented you will be asked to create a PIN when you log into your library account online. Your PIN must be numeric and cannot be too simple or repetitive. For example, PINS cannot be 0000, 1212, 1111.

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What do I do if I forget my PIN?

When prompted for your PIN, click on "Forgot my PIN" and follow the prompts. This will generate an email for resetting your PIN that will be sent to the email address listed in your library account. If you don't have an email listed with your account a library staff member can help you add one. Or, library staff can reset your PIN for you to the last four digits of the phone number listed on your account.

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If I forget it can you just reset it for me?

Of course! A library staff member will reset it to the last four digits of your phone number then you can reset it to something more private in your account online.

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What if I don’t have an email address?

A library staff member can reset it for you to the last four digits of your phone number, in person or over the phone (with your library card number). You can then change your PIN when you next log into your account online.

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What if I want to change my PIN after I’ve created it?

You can easily change your PIN; in fact, we encourage it. Log in to your account and select Modify PIN. It will ask you to enter your current PIN and your new PIN. You can also reset your PIN, which will send you an email with a link to reset your PIN.

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