Technology FAQs

  • General Questions

    Two microfilm readers are available at the Lakewood Library. The machines can crop, print, email and save to a flash drive.

    Lucky Day Books and Movies

    Lucky Day is a special collection of highly popular books and DVDs available at each library location. Lucky Day books check out for three weeks, and movies check out for seven days. Lucky Day items are non-holdable, non-renewable and available for checkout on a first-come, first-served basis. You may have three Lucky Day items checked out at one time. Search for a specific title to see if it is available in the Lucky Day collection, or search by "lucky day" to see a list of all Lucky Day items.

    Lending & Express Books and Movies

    The Lending & Express collection also consists of popular books and DVDs that are available on a first-come, first-served basis and are non-holdable. These items will renew one time, and this will happen automatically. Lending & Express books check out for three weeks and movies check out for seven days. The two locations that house this collection are the Express Library West Arvada and the Lending Machine at the Ridge Rec Center. Search for a specific title to see if it is available in either collection or search by "lending & express" to browse a list of all items.

    Playaways

    A Playaway is a small portable device with one audiobook loaded on it. It uses one AAA battery and headphones (not supplied). Playaways check out for three weeks and are holdable and renewable. In the catalog, search for them by title, author, keyword or just "playaway" to see a list of all Playaways. When you filter a catalog search by Format, they are included in the Audiobooks section and are called Preloaded Audiobook.

    Book Club Kits

    A Book Club Kit is a bag that includes 10 copies of a popular book and a guide to facilitate discussion. The kits check out for six weeks and are holdable but not renewable. Search for them by title, author, keyword or just "book club kit" to see a list of the kits we have available. When you filter a catalog search by Format, they are included in the Books section and are called Book Club Kit.

      

    LaunchPads

    LaunchPads are kid-friendly tablets preloaded with fun and educational apps, e-books and games, organized by age level and theme. They check out for three weeks and are holdable and renewable. Search for them by theme or just "launchpad" to see a list of all Launchpads. When you filter a catalog search by Format, they are included in the Other section and are called Device.

    Read Alongs

    A Read Along is a print book with a ready-to-play audiobook inside. Read Alongs check out for three weeks and are holdable and renewable. Search for them by title, author, keyword or just "read along" to see a list of all Read Alongs. When you filter a catalog search by Format, look in the Audiobooks section and select Preloaded Audiobook. Please note that Hoopla offers many titles in streaming video format, also called Read Along.

    Chromebooks

    JCPL Workforce Center Chromebooks are laptops with built-in Wi-Fi intended for Jefferson County residents seeking employment. Chromebooks check out for 60 days and are holdable but are not renewable. Find them in the catalog by searching for "chromebook." Available to Jefferson County residents and permanent cardholders only.

    Hotspots

    Mobile Hotspots are portable devices that allow you to connect up to 10 Wi-Fi-enabled devices (laptops, smartphones, tablets, etc.) to the internet almost anywhere in the U.S. Hotspots check out for seven days and are holdable and renewable. Find them in the catalog by searching for "mobile hotspot." Available to Jefferson County residents and permanent cardholders only.

    Binge Boxes

    Binge Boxes contain four to six pre-selected movies with the same theme. Binge Boxes check out for seven days and are holdable and renewable. Find them in the catalog by searching by keyword and "binge box, a movie title and "binge box" or just search "binge box" to see a list of all Binge Boxes.

    Stories to Go

    Stories to Go is a bag with six kids' picture books on a specific theme and a two-page insert with ideas for related fingerplays, rhymes, songs and a craft. Stories to Go bags check out for three weeks and are holdable and renewable. Search for a title, author, theme, or search for "stories to go" to see a list of all bags. When you filter a catalog search by Format, they are included in the Other section and are called Kits.

    Watt's Up Meter

    Watt's Up Meters are devices that can determine what electric devices (any 120 VAC appliance) cost to operate, therefore allowing you to monitor and project energy costs in your home. Meters check out for three weeks and are holdable and renewable. In the catalog, search for them with "watt's up."

    Thermal Leak Detectors

    These draft check meters are devices that use an infrared sensor to measure energy loss and identify leaks in your home, which can help you make your home more energy efficient. Detectors check out for three weeks and are holdable and renewable. In the catalog, search for them with "thermal leak detectors."

    WhaZoodles

    WhaZoodles are a stand-alone audio devices that empower young minds with three engaging modes of ad-free content including podcasts, stories, games, songs, guided meditation, nature sounds, and so much more. They check out for three weeks and are holdable and renewable. In the catalog, search for them with "whazoodles."

    The Jefferson County Business and Workforce Center received a grant for these machines and partnered with JCPL to offer access to them. These are intended to support the job-seeking process.

  • Chromebooks

    Per our library account rules, you are financially responsible for damage or loss. If something happens, please contact us by phone or in person to find a solution.

    Give us a call at 303-275-5275 or bring it into a library location during business hours and we will try to troubleshoot your problem.

    We do not charge overdue fines on any of our materials. If the Chromebook is more than seven days overdue, access to the internet will be turned off. If it is more than 14 days overdue, a replacement fee will automatically be charged to your account. Once the item is returned, the replacement fee will be removed.

    It will be due back 60 days after you check it out. You will receive a courtesy reminder notice via email five days before it is due. If it is not returned by the due date, you will get email notices at one, five and seven days overdue to remind you to return it.

    You can return the Chromebook to a staff person at any JCPL location during regular library hours. Please do not return the Chromebook to any of our book drops. Doing so may result in damage to the Chromebook and fees on your account.

    No. Please do not return the Chromebook to any of our book drops or automated returns. Doing so may result in damage to the Chromebook and fees on your account.

  • Virtual Event Attendance

    Virtual events and hybrid Board meetings are presented on Zoom. For best results, you can download the Zoom mobile app or Zoom desktop client. You may also join from a browser at join.zoom.us.

    For virtual events, Zoom login instructions and a link to the event are sent out 30-minutes prior to the start of the event. You will need the information in the email in order to join the meeting.

    For Board Meetings, Zoom login information is listed on the Board Meeting page, including the direct meeting link, Webinar ID, passcode and call-in information. 

    About 10 minutes before your virtual event, click on the Zoom link from your confirmation email, or go directly to Zoom . Enter the Meeting or Webinar ID and/or passcode from your confirmation email and click Join. You may be prompted to download the app, which is recommended, but you can decline and attend the event through the browser. 

    If you are unable to connect to the program, webinar or meeting, check your internet/Wi-Fi connection. You can also disconnect from your wireless or turn off from your device, count to 5, then turn it back on or connect again.

     If the link you received is not working, try the following:

    • On a web browser
      • Go to zoom.us
      • Enter the Meeting or Webinar ID number, and passcode if required, from the email or webpage
    • On the Zoom app:
      • Open the Zoom app
      • Click the blue Join a Meeting button
      • Enter the Meeting or Webinar ID number, and passcode if required, from the email or webpage
    • On a phone to call in:
      • Dial the teleconferencing number from the email
      • On the keypad, enter the Meeting or Webinar ID number, and passcode if required, from the email or webpage
      • Press pound
      • Press pound again to join the meeting

    If you are still having problems, you can call 303-235-5275 for additional help  

    If you can’t hear the speaker, try these tips:

    • Make sure the computer/tablet/phone is not muted
    • Test audio settings in Zoom
      • In the bottom left corner of the meeting window, click the arrow next to Mute/Unmute 
      • Click Audio Settings
      • Click Test Speaker to play a test tone
      • If you cannot hear the test tone,  select a different speaker from the dropdown menu or adjust the volume

    If you still can’t hear audio from your device, please call into the webinar instead:

    • Dial the teleconferencing number from the email
      • On the keypad, enter the Webinar ID number, and passcode if required, from the email or webpage
      • Press pound
      • Press pound again to join the meeting

    If you are still having problems, please call 303-235-5275 for additional help

    For virtual events, Zoom login instructions and a link to the event are sent out 30-minutes prior to the start of the event. You will need the information in the email in order to join the meeting.

    For Board Meetings, Zoom login information is listed on the Board Meeting page, including the direct meeting link, Webinar ID, passcode and call-in information