Jefferson County Public Library is introducing live chat support to make it easier than ever to get help online.
This new feature will let you connect directly with a library professional through our website, offering a fast and convenient way to get answers in real time. Live chat will expand our current online services and be available outside of traditional staffed hours, so you can get help when it works best for you.
This service can quickly assist with common questions like:
- Checking account information
- Finding hours and locations
- Learning about programs and events
- Navigating library resources
If you need more help, you'll still be guided to the right support.
Live chat is just one more way we're working to make library services more accessible, flexible and responsive to your needs, wherever you are.