How can we help?

Check out our FAQs

We love hearing from you, but you might save yourself a call or email by checking out these current FAQs. You can also search or browse all FAQs on the right.

I have returned all my items - why do some still show up on my account?

My library card is expiring. How do I renew it?

I don't have a library card, or I cannot find my card. What can I do?

Call Us


Our Call Center is open Monday - Friday, 9 a.m. - 5 p.m. and Saturday - Sunday 10 a.m. - 5 p.m. As we are working with reduced staff, it might take us longer than usual to respond. Thank you for your patience. 

Email Us

Email us anytime to ask a librarian a question, send feedback, or request help. Receive an answer within two business days.
Note:  You are contacting library staff in Jefferson County, Colorado.

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