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We'd love to hear from you! We're here to help with your questions and listen to your feedback. Call, email or set up an appointment to get in touch with us, or browse FAQs to find the answers to your questions.
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Call us at 303-235-5275.
Hours
Monday - Friday, 9 a.m. - 9 p.m.
Saturday - 9 a.m. - 7 p.m.
Sunday - 10 a.m. - 7 p.m.
Se Habla Español.
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Jefferson County Public Library
10200 W. 20th Ave
Lakewood, CO 80215

Other Ways to Get Help
Frequently Asked Questions
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On Saturday, Jan. 28, JCPL received the results from a baseline assessment from EnviroSpec that indicated there was the presence of methamphetamine residue at Arvada Library. Out of an abundance of caution, the Library closed while we worked with expert partners on next steps.
Because current Colorado regulations on meth contamination are designed for residential settings and are not appropriate to apply to a public space, like the Library. Jefferson County Public Health advised JCPL to submit a variance to CDPHE. The variance was submitted by a certified contractor on Feb. 24 and was approved by CDPHE on March 10 without modification or additional requirements.
Cleaning by a meth-certified contractor began on Monday, March 13, and samples of the cleaned spaces were then submitted for testing. The cleaning products used by our contractor were specifically targeted to remove methamphetamine residue. Based upon the clearance sampling, the Arvada Library is now safe for all to access, and our certified consultant cleared the Library to reopen to the public. Full services will resume starting Monday, March 27.
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Yes! Our mobile app is available to use on your iOS or Android device.
Download MyJCPL on the Apple App Store or get it on Google Play, and start exploring the library from the palm of your hand. As always, contact us if you have any questions.
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We have a single phone number: 303-235-5275.
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Curbside pickup is a contactless way to pick up your holds without leaving your car. Park, call to let us know you are here and a staff member will bring your holds to your parking spot.
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After you search for something in the catalog and you are looking at the search results, you should see a green "Place Hold" button next to each format.
- Click Place Hold across from the format you would like.
- After you click Place Hold, you will be prompted to log into your account, if you were not already logged in.
- Next, you will be asked to select the library where you would like to pick it up.
- Click Place Hold a second time to confirm.
- If the title is available, we will find it and send it over to your library within several days. If the title has a hold list, you will now be in line.
- You will receive an email or phone call when your hold is ready to pick up. The item will be held for you for 7 days from the notification.
- You can enable Single-Click Holds in your Account Settings to skip the location selection step.
- You can also place holds on some e-content.
- To see your list of Holds anytime, click on Log In / My Account, then select On Hold.
E-books & Downloads Instructions
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Android Tutorial, opens a new window | iOS Tutorial, opens a new window | Kindle Fire Tutorial, opens a new window
Step-by-step instructions: (Printable version)
Install the Axis 360 app and log in
- Go to the app store on your device, search for “Axis 360” and follow the prompts to install it. (You will need your Apple ID or Google Play Store username and password.)
- Once installed, open the app and tap Skip to Find Your Library or School Now at the bottom of the screen.
- Tap in the box that says Search for My Library, type in Jefferson County Public Library, tap Search, and then tap on Jefferson County Public Library (Colorado).
- Tap in white space to right of Library ID, enter your Jefferson County Public Library card number and tap Login.
- To finalize your account, tap on Account and then tap in the white space next to Name* and Email* to enter your contact information. Tap Update My Account, then OK.
Search or browse
- Searching: Tap on the magnifying glass icon at the top, enter a title, author, or keyword and tap Search. Results are sorted by Popularity, but can be sorted by Publication Date, Title, or Author.
- Browsing: Tap on the browse icon at the bottom and select a category.
- The icon in the top corner of the book cover indicates whether the title is an e-book or audiobook.
- When the icon is green, the title is available for check out. When the icon is grey, the title is checked out and you may place a hold.
- You can apply filters to limit the search or browse results by tapping on Filter and then tapping on Available Now, eBook, and/or Audiobook. Filters remain in place until removed.
Check out and read or listen
- Tap on the cover of a title with a green e-book/audiobook icon, tap Checkout, and tap Checkout again. If you have wifi access, the title will download automatically. If it does not, tap Download.
- You may check out 99 titles at one time.
- Titles checkout for 21 days and may be renewed unless another patron has placed a hold.
- Items are automatically returned on their due date and there are no late fees.
- To read or listen to your title, tap on My Stuff, then Checkouts, select the title, then tap Read/Listen Now or Continue.
- For e-book menu options such as table of contents and adjusting font size and type, tap on the screen. Font options, bookmarks, and more will appear at the top right. The table of contents can be reached at the top left.
- To close the book, tap on the screen and then the back arrow. Your place is automatically bookmarked.
Place a hold
- To place a hold, tap on the cover of a title with a gray e-book/audiobook icon and tap Place On Hold. You’ll receive an email notice when your hold is ready to check out.
- Once the title is ready to check out, close your email, open the Axis360 app, tap on My Stuff, then On Hold.
- Tap Checkout next to the title, then tap Checkout again.
- You can change the settings in your Axis 360 online account (in a browser), or under My Account in the app, so that your holds are automatically checked out.
- You may have 70 titles on hold at one time.
- You have three days to check out a hold once it becomes available for you.
Early returns and renewing
- Items are automatically returned on their due date and there are no late fees. To return a title early, tap on My Stuff, then Checkouts, and tap on the title. Tap Return, then Yes.
- If a title does not have holds, you can renew as many times as you’d like. You will have the option to renew within three days of its due date.
- To renew, tap on My Stuff, then Checkouts, and tap on the title. Tap Renew, then Yes.
- Press Remove and then Download Now to reactivate the title.
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Step-by-step instructions: (Printable version)
- In a browser, visit our Axis 360 collection (jeffco.axis360.baker-taylor.com) to browse or search for titles.
- If your desired title is available, click Checkout next to it and enter your library card number. If your title is not available, click Place Hold and enter your library card number.
- Use the menu at the top left to access your list of checkouts or holds.
- Next to one of your checked out titles, click the Read/Listen Now button. The first time you do this, you might need to allow Axis 360 to launch pop-ups in your browser.
- After the book opens, click anywhere in the page to reveal the menus. Explore the options at the top right: font size, note-taking, bookmarks, audio speed, etc.
- To download an e-book for offline reading, click the three horizontal lines on the top left to see the Main Menu. (Only e-books can be accessed offline at this time.)
- Click Offline Access and wait for it to download. You will get a success message.
- Create a browser bookmark (click the star icon to the right of the address bar) so you can return later to the book.
- When you use the bookmark to return to the book, you will be prompted to enter your Library ID (your library card number).
Notes:
- Your checked out item will automatically return at the end of the loan period. If you wish to return an item early, click the Return button next to the title in your Checked Out list.
- If a title does not have holds, a Renew button will appear next to your Checked Out items 3 days before it will expire.
- You may have 99 checkouts and 70 holds at one time.
- Once you are notified that a hold is ready, you have 3 days to check it out. You also have the option of changing the settings in your Axis 360 online account so that your holds are automatically checked out.
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Step-by-step instructions: (Printable version)
Install Adobe Digital Editions
- Download and install Adobe Digital Editions (www.adobe.com/products/digitaleditions) on your computer. Follow prompts to complete installation.
- When the “Setup Assistant” displays, click Continue.
- Click Get an Adobe ID online.
- Your internet browser will open. Click Create an Adobe ID account.
- Follow the prompts and click Continue.
- Go back to the Adobe Setup window on your computer and enter your Adobe ID and password. Click Activate and Finished.
Browse and check out
- In a browser, go to our Axis 360 collection (jeffco.axis360.baker-taylor.com) to search or browse for titles, log in with your library card, and borrow. Make sure you are looking only at e-books by clicking on one of the filters near the top right of the page and selecting "eBook."
- When you find a book that is available, click Checkout. (If a book is not available, click Place Hold.)
- Click on the menu in the top left, then Checkouts.
- Next to the title, click More Options, then Download.
Download and transfer
- After the file downloads to your computer, open the file and it should automatically launch Adobe Digital Editions (ADE).
- Select the Library view.
- Connect your reader to your computer with its cord.
- Your reader should appear in the navigation on the left.
- Click and drag the book to your device.
- Safely eject your e-reader. Books can be found in My Documents, My Files, or in a Digital Editions folder.
Early return and renewing
- Checked out items will automatically return at the end of the loan period. If you wish to return an item early, go to your Checked Out items under the My Stuff link and select Return.
- If a title does not have holds, a Renew button will appear next to your Checked Out items (under the My Stuff link on the Axis 360 website) three days before it will expire.
- You may have 40 checkouts and 70 holds at one time.
- Once you are notified that a hold is ready, you have 3 days to check it out. You also have the option of changing the settings in your Axis 360 online account (in a browser) so that your holds are automatically checked out.
Nook Glowlight Plus and Nook Color - Special instructions:
- Instead of clicking and dragging in Adobe Digital Editions, right-click the e-book in ADE and click Show File in Explorer (Windows) or Show File in Finder (Mac).
- Drag the e-book file from the folder that opens to the My Files folder of your NOOK. Your NOOK will appear as a removable device in the left-hand side of the Explorer or Finder window.
- Find the newly transferred e-book on your NOOK under Library > My Files.
Nook GlowLight 3 and GlowLight Plus 7.8"- Special instructions:
- Connect your Nook to your computer.
- Open Adobe Digital Editions. (You may need to tap “Turn On” on your Nook screen for the device to be recognized by ADE. If Windows File Explorer opens when you “turn on” the Nook, close the Explorer window.)
- Click and drag the book to your Nook.
- Tap on the Gear icon next to “Devices” and click on “Authorize” to authorize the device with your ADE account.
- Eject your Nook from your computer.
- You must now add your Adobe ID credentials to your Nook.
- Tap the upper right corner of the status bar to open Quick settings and tap on “See All Settings.”
- Open “My Account.”
- Tap “Adobe DRM Setting” (You will see your email & ADE ID number listed under “Authorized Adobe IDs, but you still need to add your password in the next step.)
- Tap on “Add Adobe ID” and enter your Adobe ID (email) and password.
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Video tutorial, opens a new window
Step-by-step instructions: (Printable version)
- Go to Flipster (jeffcolibrary.org/resource/flipster). Enter your library card number and PIN.
- Search for specific titles or browse categories.
- When you find the magazine you would like to read, click on the cover and the magazine should open in a new browser tab.
- Use the menu on the right to look at the table of contents, turn pages, zoom in and out, etc.
- Enjoy unlimited checkouts and no due dates, although some issues will expire from the app.