Contact Us
We'd love to hear from you! We're here to help with your questions and listen to your feedback. Call, email or set up an appointment to get in touch with us, or browse FAQs to find the answers to your questions.
Call Us
Call us at 303-235-5275.
Hours
Monday - Friday, 6 a.m. - 9 p.m.
Saturday, 7 a.m. - 7 p.m.
Sunday, 10 a.m. - 7 p.m.
Se habla español.
For faster service, have your library card number ready.

Email Us

Make an Appointment
Book a Librarian

More Contact Methods
Use one of these contact forms if you have a specific need.
More Contact Methods
Suggest a Purchase
Request an Interlibrary Loan
Request Educator Support
Propose a Program
Stay Connected
Jefferson County Public Library
10200 W. 20th Ave
Lakewood, CO 80215

Other Ways to Get Help
Frequently Asked Questions
-
Android Tutorial | iOS Tutorial |Kindle Fire Tutorial
Step-by-step instructions: (Printable version)
Install the Boundless app and log in
- In the app store on your device, search for “Boundless” and follow the prompts to install it. You will need your Apple ID or Google Play Store username and password.
- Once the app is installed, open it and search for "Jefferson County Public Library" at the Welcome screen, then tap on Jefferson County Public Library (make sure the address shows as Wheat Ridge, CO).
- Enter your Jefferson County Public Library card number (Library ID), and tap log in or sign in.
Profiles and Reading Interests
- Similar to many popular online streaming services, you will now have the option to create up to five profiles under a single library card for a more personalized experience based on age. For example, teen profiles display only young adult or children’s materials, and kid profiles only display children’s materials. Profiles are completely optional and can be added or deleted at any time.
- Each profile prompts you to select reading interests, and reading recommendations based on those interests can be found in My Shelf.
- Enter a profile by tapping on it.
Search or Browse
- Use the search box at the top to search for a title, author, or keyword. Use the refine/equalizer icon (
) in the top right to filter and sort the search results.
- Or, tap on the Browse icon at the bottom and use the refine/equalizer icon (
) to filter by subject, genre, format, availability, etc.
- The format (e-book or audiobook) is indicated at the bottom of each book jacket.
- When the book jacket has a diagonal banner that says Waitlist, the title is checked out and you may place a hold. Titles without that banner are available for check out.
Check Out and Read/Listen
- When you find an available title, tap on the cover and then tap Checkout. The title will download automatically and then open. If it does not, tap Download.
- To read or listen to your title, tap on My Shelf, then Checkouts, then tap Read/Listen or Continue.
- When reading an e-book, tap anywhere on the screen to reveal menu options such as table of contents, bookmarks, adjusting font size and type, etc.
- When listening to an audiobook, use the menu items at the top and bottom to adjust audio speed, bookmark, or set a sleep timer.
- To close the book, tap on the screen and then the back arrow. Your place is automatically bookmarked.
You may check out 99 titles at one time.
Place a hold
- To place a hold on a title that is checked out, tap on the cover and tap Place Hold. If you entered an email address in your profile, you’ll receive an email notice when your hold is ready to check out.
- Once the title is ready to check out, go to My Shelf, then Holds and tap Checkout next to the title.
You may have 70 titles on hold at one time. You have three days to check out a hold once it becomes available for you.
Early returns and renewing
- Items are automatically returned after 21 days and there are no late fees. To return a title early, tap on My Shelf, then Checkouts. Tap on the three vertical dots at the bottom right of the book jacket, then Return and Ok.
- If a title does not have holds, you will be able to renew it within three days of its due date. To renew, tap on My Shelf, then Checkouts. Tap on the three vertical dots at the bottom right of the book jacket, then Renew. Next, to reactivate the title, tap the three dots again and Remove, then Download Now.
-
This nationwide program supports your and your child's quest for reading! Reading (at least) 500 books before reaching middle school fosters curiosity, supports school readiness and achievement and encourages voice and choice.
-
We are unable to fully predict the reopening of the Evergreen Library. Our hope is that the redesign project will finish in Spring 2024. Stay up to date and learn more at jeffcolibrary.org/evergreen-redesign.
-
Yes! Our mobile app is available to use on your iOS or Android device.
Download MyJCPL on the Apple App Store or get it on Google Play, and start exploring the library from the palm of your hand. As always, contact us if you have any questions.
-
We have a single phone number: 303-235-5275.
E-books & Downloads Instructions
-
Video tutorial, opens a new window
Step-by-step instructions: (Printable version)
- Go to Flipster (jeffcolibrary.org/resource/flipster). Enter your library card number and PIN.
- Search for specific titles or browse categories.
- When you find the magazine you would like to read, click on the cover and the magazine should open in a new browser tab.
- Use the menu on the right to look at the table of contents, turn pages, zoom in and out, etc.
Enjoy unlimited checkouts and no due dates, although some issues will expire from the app.
-
Android Tutorial, opens a new window | iOS Tutorial, opens a new window | Kindle Fire Tutorial, opens a new window
Step-by-step instructions: (Printable version)
- Go to the app store on your device, search for the “Flipster – Digital Magazines” app and install it.
- Open the app and follow prompts to find Jefferson County Public Library (Wheat Ridge, Colorado) and tap Log In.
- If asked, enter your library card number in the Patron ID box, or enter your library card number and PIN.
- Magazines can be browsed and searched in the app under Explore.
- When you find a magazine you would like to read, tap the cover to select it.
- Tap Download and tap to open it after it finishes downloading.
- My Shelf takes you back to your checkouts, Explore lets you search for more magazines, and Read opens what you are currently reading.
Enjoy unlimited checkouts and no due dates, although some issues will expire from the app.
-
Android Tutorial, opens a new window | iOS Tutorial, opens a new window
Step-by-step instructions: (Printable version)
- Go to the app store on your device, search for Freegal Music and install it.
- Enter your zip code and select Jefferson County Public Library.
- Enter your library card number and PIN. (Need help with your PIN?)
- Tap Search (magnifying glass) at the bottom of the screen to search for songs, artists, or albums. Tap Browse at the bottom of the screen to browse songs, genres, albums, etc.
- To play a song, tap the play button. Tap Stream album to play the whole album.
- To download a song, tap the menu (three vertical dots) to the right of the title, then Download.
- To create a Playlist, tap My Music at the bottom, then Playlists, then Create a Playlist.
- The music you download will be accessible via the My Music folder at the bottom.
Note: Enjoy unlimited streaming with an internet connection, and three song downloads (for offline use) per week.
-
Video tutorial, opens a new window
Step-by-step instructions: (Printable version)
- Go to our Freegal page (jeffcolibrary.freegalmusic.com) and click Log In. Enter your library card number and PIN. (Need help with your PIN?)
- Search or browse by song, genre, artist, album, etc.
- Click the Play button to preview a song. Click Stream to listen.
- To download a song, click on the Download icon (downward arrow), or menu (three vertical dots) > Download. Click Save when the File Download window opens.
- Save to iTunes, Windows Media Player, or your desktop.
- Play the song from iTunes, Windows Media Player, or click and drag it to your MP3 player.
- To create a playlist, click on My Music, then Playlists. Click on the plus icon to create a new Playlist.
Note: Enjoy unlimited streaming with an internet connection, and three song downloads (for offline use) per week.