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Contact Us

We'd love to hear from you! We're here to help with your questions and listen to your feedback. Call, email or set up an appointment to get in touch with us, or browse FAQs to find the answers to your questions.

Call Us

Call us at 303.235.5275.

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Monday - Friday, 9 a.m. - 9 p.m.
Saturday - 9 a.m. - 7 p.m.
Sunday - 10 a.m. - 7 p.m.

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Jefferson County Public Library
10200 W. 20th Ave
Lakewood, CO 80215

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Other Ways to Get Help

Frequently Asked Questions

  • Yes! Our mobile app is available to use on your iOS or Android device. Download MyJCPL on the Apple App Store or get it on Google Play, and start exploring the library from the palm of your hand. As always, contact us if you have any questions. Get BiblioBoard Library App in Apple Store, opens an external siteGet BiblioBoard Library App in Play Store, opens an external site
  • OverDrive considers Libby the primary and recommended app for OverDrive library users, and has decided it is time to wind down support for the classic OverDrive app. As a result, the classic OverDrive app was removed from the Apple and Google app stores on February 23, 2022. Anyone currently using the classic OverDrive app will be able to continue using it until the end of 2022. At that time, the Libby app will be the only app available for accessing our OverDrive collection. E-books can be delivered to Kindle e-readers via the Libby app, and the OverDrive website will not go away. 

    The OverDrive app will remain available in the Kindle Fire app store until the end of 2022, since the Libby app is not available for Kindle Fires. Learn how to download the Libby app directly to your Kindle Fire.

    We are here to help with this transition. Please let us know if you have questions, or book an appointment for help.

  • We have a single phone number: 303-235-5275.

  • Curbside pickup is one of the first steps in JCPL’s Gradual Return to In-Person Services. Curbside pickup is contactless, and prioritizes the safety of you and our staff while making physical library materials available.

  • After you search for something in the catalog and you are looking at the search results, you should see a green "Place a Hold" button next to each format.

    1. Click Place a Hold across from the format you would like.
    2. After you click Place a Hold, you will be prompted to log into your account, if you were not already logged in.
    3. Next, you will be asked to select the library where you would like to pick it up.
    4. If the title is available, we will find it and send it over to your library within several days. If the title has a hold list, you will now be in line.
    5. You will receive an email or phone call when your hold is ready to pick up. The item will be held for you for 7 days from the notification.

E-books & Downloads Instructions

  • Android Tutorial, opens a new window | iOS Tutorial, opens a new window | Kindle Fire Tutorial, opens a new window

    Step-by-step instructions: (Printable version)

    Download and log into the Axis 360 app
    1. Go to the app store on your device, search for “Axis 360” and follow the prompts to install it. (You will need your Apple ID or Google Play Store username and password.)
    2. Once installed, open the app and tap Skip to Find Your Library or School Now at the bottom of the screen.
    3. Tap in the box that says Search for My Library, type in Jefferson County Public Library, tap Search, and then tap on Jefferson County Public Library’s name.
    4. Tap in white space to right of Library ID*, enter your Jefferson County Public Library card number and tap Login.
    5. To finalize your account, tap on Account and then tap in the white space next to Name* and Email* to enter your contact information. Tap Update My Account, then OK.
    Search or browse titles, authors, and keywords

    To explore JCPL’s Axis360 collection, tap on Search (?) or Browse (☰).

    • Searching: Tap on the search icon (?), enter a title, author, or keyword and tap Search. Results are sorted by Popularity, but can be sorted by Publication Date, Title, or Author.
    • Browsing: Tap on the browse icon (☰) and select a subject.
    Notes:
    • The icons that look like an open book (e-book) or headphones (audiobook) in the top right corner of the book’s cover tell you the title’s format.
    • When the icon is green, the title is available for check out. When the icon is grey, the title is checked out and you may place a hold.
    • You can apply filters to limit the search or browse results by tapping on Filter and then tapping on Available Now, e-books, and/or Audiobooks. Filters remain in place until removed.
    Check out and read or listen
    Checking out: 

    Tap on the cover of a title with a green open book or headphones icon, tap Checkout, and tap Checkout again. If you have wifi access and would like to start reading or listening immediately, tap Read Online. If you would like to download the title for offline reading or listening, tap Download.

    Notes:
    • You may check out 99 titles at one time.
    • Titles checkout for 21 days and may be renewed unless another patron has placed a hold. Items are automatically returned on their due date and there are no late fees.
    Reading or Listening to a book:
    • Go to My Stuff () and tap Read/Listen Now for newly downloaded titles, or tap Continue for titles you’ve begun reading.
    • For menu options such as table of contents and adjusting font size and type, tap on the screen. Font options, bookmarks, and more will appear at the top right. The table of contents can be reached at the top left.
    • To close the book, tap on the screen and then the back arrow. Your place is automatically bookmarked.
    Place a hold
    Placing a hold:

    Tap on the cover of a title with a grey open book or headphones icon and tap on Place a Hold (instead of Checkout). Tap Keep Browsing once the title is successfully placed on hold.

    Checking out a hold:
    • You’ll receive an email notice when your hold is ready to check out. Once the title is ready to check out, close your email, open the Axis360 app, and tap on My Stuff ().
    • Tap On Hold and tap on the title’s cover. Tap Checkout and tap Checkout again.
    • You can change the settings in your Axis 360 online account (in a browser), or under My Account in the app, so that your holds are automatically checked out.
    Notes:
    • You may have 70 titles on hold at one time.
    • You have three days to check out a hold once it becomes available for you.
    Early returns and renewing
    Early returns:

    Items are automatically returned on their due date and there are no late fees.

    • To return a title early, tap on My Stuff, tap on the title’s cover, tap Return, then tap Yes.
    Renewing: 

    If a title does not have holds, you can renew as many times as you’d like. You will have the option to renew within three days of its due date.

    • To renew, tap on My Stuff () and tap on the title’s cover.
    • Tap Renew and Yes.
    • Press Remove and then Download Now to reactivate the title.
  • Step-by-step instructions: (Printable version)

    1. In a browser, visit our Axis 360 collection (jeffco.axis360.baker-taylor.com) to browse or search for titles.
    2. If your desired title is available, click Checkout next to it and enter your library card number. If your title is not available, click Place Hold and enter your library card number.
    3. Use the menu at the top left to access your list of checkouts or holds.
    4. Next to one of your checked out titles, click the Read/Listen Now button. The first time you do this, you might need to allow Axis 360 to launch pop-ups in your browser.
    5. After the book opens, click anywhere in the page to reveal the menus. Explore the options at the top right: font size, note-taking, bookmarks, audio speed, etc.
    6. To download an e-book for offline reading, click the three horizontal lines on the top left to see the Main Menu. (Only e-books can be accessed offline at this time.)
      1. Click Offline Access and wait for it to download. You will get a success message.
      2. Create a browser bookmark (click the star icon to the right of the address bar) so you can return later to the book.
      3. When you use the bookmark to return to the book, you will be prompted to enter your Library ID (your library card number).

    Notes:

    • Your checked out item will automatically return at the end of the loan period. If you wish to return an item early, click the Return button next to the title in your Checked Out list.
    • If a title does not have holds, a Renew button will appear next to your Checked Out items 3 days before it will expire.
    • You may have 99 checkouts and 70 holds at one time.
    • Once you are notified that a hold is ready, you have 3 days to check it out. You also have the option of changing the settings in your Axis 360 online account so that your holds are automatically checked out.
  • Step-by-step instructions: (Printable version)

    Install Adobe Digital Editions
    1. Download and install Adobe Digital Editions (www.adobe.com/products/digitaleditions) on your computer. Follow prompts to complete installation.
    2. When the “Setup Assistant” displays, click Continue.
    3. Click Get an Adobe ID online.
    4. Your internet browser will open. Click Create an Adobe ID account.
    5. Follow the prompts and click Continue.
    6. Go back to the Adobe Setup window on your computer and enter your Adobe ID and password. Click Activate and Finished.
    Browse and check out
    1. In a browser, go to our Axis 360 collection (jeffco.axis360.baker-taylor.com) to search or browse for titles, log in with your library card, and borrow. Make sure you are looking only at e-books by clicking on one of the filters near the top right of the page and selecting "eBook."
    2. When you find a book that is available, click Checkout. (If a book is not available, click Place Hold.)
    3. Click on the menu in the top left, then Checkouts.
    4. Next to the title, click More Options, then Download.
    Download and transfer
    1. After the file downloads to your computer, open the file and it should automatically launch Adobe Digital Editions (ADE).
    2. Select the Library view.
    3. Connect your reader to your computer with its cord.
    4. Your reader should appear in the navigation on the left.
    5. Click and drag the book to your device.
    6. Safely eject your e-reader. Books can be found in My Documents, My Files, or in a Digital Editions folder.
    Early return and renewing
    • Checked out items will automatically return at the end of the loan period. If you wish to return an item early, go to your Checked Out items under the My Stuff link and select Return.
    • If a title does not have holds, a Renew button will appear next to your Checked Out items (under the My Stuff link on the Axis 360 website) three days before it will expire.
    • You may have 40 checkouts and 70 holds at one time.
    • Once you are notified that a hold is ready, you have 3 days to check it out. You also have the option of changing the settings in your Axis 360 online account (in a browser) so that your holds are automatically checked out.
    Nook Glowlight Plus and Nook Color - Special instructions:
    1. Instead of clicking and dragging in Adobe Digital Editions, right-click the e-book in ADE and click Show File in Explorer (Windows) or Show File in Finder (Mac).
    2. Drag the e-book file from the folder that opens to the My Files folder of your NOOK. Your NOOK will appear as a removable device in the left-hand side of the Explorer or Finder window.
    3. Find the newly transferred e-book on your NOOK under Library > My Files.
    Nook GlowLight 3 and GlowLight Plus 7.8"- Special instructions:
      1. Connect your Nook to your computer.  
      2. Open Adobe Digital Editions. (You may need to tap “Turn On” on your Nook screen for the device to be recognized by ADE. If Windows File Explorer opens when you “turn on” the Nook, close the Explorer window.)
      3. Click and drag the book to your Nook.
      4. Tap on the Gear icon next to “Devices” and click on “Authorize” to authorize the device with your ADE account.
      5. Eject your Nook from your computer.
      6. You must now add your Adobe ID credentials to your Nook.
      7. Tap the upper right corner of the status bar to open Quick settings and tap on “See All Settings.”
      8. Open “My Account.”
      9. Tap “Adobe DRM Setting” (You will see your email & ADE ID number listed under “Authorized Adobe IDs, but you still need to add your password in the next step.)
      10. Tap on  “Add Adobe ID”  and enter your Adobe ID  (email) and password.
     
  • Video tutorial, opens a new window

    Step-by-step instructions: (Printable version)

    1. Go to Flipster (jeffcolibrary.org/resource/flipster). Enter your library card number and PIN.
    2. Search for specific titles or browse categories.
    3. When you find the magazine you would like to read, click on the cover and the magazine should open in a new browser tab.
    4. Use the menu on the right to look at the table of contents, turn pages, zoom in and out, etc.
    5. Enjoy unlimited checkouts and no due dates, although some issues will expire from the app.
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