MyJCPL Mobile App

FAQs

• How do I check out with the MyJCPL mobile app?

  Open the app and then tap on the shopping cart icon at the top of the home screen. Point your phone’s camera at the JCPL barcode sticker. Select Check Out Item (you can also add something to your For Later Shelf) and then either continue checking out, or tap Finish.

  If you prefer, you can type the barcode number in using the keyboard option on the checkout screen.

• How do I log into the MyJCPL mobile app?

  After you install MyJCPL from the app store on your device, you will need to enter your library card number or username, and your four-digit PIN. Please let us know if you need help.

• What if it looks like something checked out, but the item says it is still in my Holds list?

  There may be a bit of a delay between something being checked out and its status changing in your Holds list. Sometimes closing out of the app and opening it back up will force your account to refresh.

• Can I check out my Prospector or Interlibrary Loans with the MyJCPL app?

  Checking out non-JCPL barcodes is not currently possible. If you try to check out with a Prospector/ILL barcode, you will see an error message that says, “Cannot identify this item, see a Jefferson County Public Library staff member for help.”

• What devices are compatible with MyJCPL barcode checkout?

  MyJCPL barcode checkout will work with most devices with a camera. Currently, the compatibility standards for the app are Apple devices running an iOS 16.0 or later or an Android device running 9.0 or later.